Alterna Team is a customer experience management company powered by Alterna CX software and specific advisory experience. By listening to the voice of customers, employees and 3rd parties; we create, manage and improve strategic customer experience initiatives with direct impact on business objectives.
Our clients aspire to outpace their competitors by offering superior customer service.
We deliver measurable and fast-paced ROI improvements by combining smart technology, hands-on execution advisory and employee training services.
CX professional: Both advisor and practioner. Experiences across 4 continents. MBA, Columbia University, NYC. BA, Management, Boğaziçi University. Co-founder of Alterna Team. History and travel enthusiast. Proud father.
Tech-savvy consultant with an entrepreneur’s heart. Co-founder of Alterna Team. Previously Principal at Peppers & Rogers Group. Travel enthusiast with deep specialization in food & coffee.
Seasoned strategy consultant; executor. BSc in IE Bilkent and MSc in Corp Finance EDHEC. Experiences in Accenture and Akbank. Sports nut.
Responsible for your success with Alterna Team. Executive with a decade of experience juggling CRM, pricing, analytics and customer experience. Data science evangelist. Cooking aficionado
Fresh graduate. BSc in Business at METU and UC Berkeley. Loves pandas and Star Trek.
BSc in Computer Engineering. Software Architect of Alterna Team and serial start-up co-founder. Serious foreign markets investor, speaks only in Japanese Yen.
Software developer and part-time computer engineering student in Istanbul Technical University. Experiences in Cardtek, AtaOnline. Time traveler.
Leading authority on customer centricity. Serial entrepreneur and founder of Peppers & Rogers Group’s EMEA. Currently CEO at Hürriyet.
Seasoned executive and consultant. Previously Managing Partner at Peppers & Rogers. Analytics expert and entrepreneur. Art enthusiast.