Who are we?

We are a Customer Experience Management Company

Alterna Team is a customer experience management company powered by Alterna CX software and specific advisory experience. By listening to the voice of customers, employees and 3rd parties; we create, manage and improve strategic customer experience initiatives with direct impact on business objectives.

Our clients aspire to outpace their competitors by offering superior customer service.

We deliver measurable and fast-paced ROI improvements by combining smart technology, hands-on execution advisory and employee training services.

Meet some members of the A Team


CX professional: Both advisor and practioner. Experiences across 4 continents. MBA, Columbia University, NYC. BA, Management, Boğaziçi University. Co-founder of Alterna Team. History and travel enthusiast. Proud father.

Gürol Kurt


Tech-savvy consultant with an entrepreneur’s heart. Co-founder of Alterna Team. Previously Principal at Peppers & Rogers Group. Travel enthusiast with deep specialization in food & coffee.

Poyraz Özkan


Seasoned strategy consultant; executor. BSc in IE Bilkent and MSc in Corp Finance EDHEC. Experiences in Accenture and Akbank. Sports nut.

Mert Yücesoy


Responsible for your success with Alterna Team. Executive with a decade of experience juggling CRM, pricing, analytics and customer experience. Data science evangelist. Cooking aficionado

Engin Girişgen

WhatsApp Image 2017-06-08 at 11.32.48

Fresh graduate. BSc in Business at METU and UC Berkeley. Loves pandas and Star Trek.

Oğuz Gençay


BSc in Computer Engineering. Software Architect of Alterna Team and serial start-up co-founder. Serious foreign markets investor, speaks only in Japanese Yen.

Yusuf Çömez


BSc in Computer Engineering, Yeditepe University. Experienced in MVC, ASP.Net, .Net, Javascript, AmpersandJS, AngularJS. Native Android Mobile application developer in spare time as a hobby. Interested in technology and innovation.

Atahan Altıparmak


Software developer and part-time computer engineering student in Istanbul Technical University. Experiences in Cardtek, AtaOnline. Time traveler.

Hasan Akgün


Leading authority on customer centricity. Serial entrepreneur and founder of Peppers & Rogers Group’s EMEA. Currently CEO at Hürriyet.

Çağlar Göğüş


Seasoned executive and consultant. Previously Managing Partner at Peppers & Rogers. Analytics expert and entrepreneur. Art enthusiast.

Hamit Hamutçu