Who are we?

We are a Customer Experience Management Company

Alterna Team is a customer experience management company powered by Alterna CX software and specific advisory experience. By listening to the voice of customers, employees and 3rd parties; we create, manage and improve strategic customer experience initiatives with direct impact on business objectives.

Our clients aspire to outpace their competitors by offering superior customer service.

We deliver measurable and fast-paced ROI improvements by combining smart technology, hands-on execution advisory and employee training services.

Meet some members of the A Team

gurol_k

CX professional: Both advisor and practioner. Experiences across 4 continents. MBA, Columbia University, NYC. BA, Management, Boğaziçi University. Co-founder of Alterna Team. History and travel enthusiast. Proud father.

Gürol Kurt

poyraz_o

Tech-savvy consultant with an entrepreneur’s heart. Co-founder of Alterna Team. Previously Principal at Peppers & Rogers Group. Travel enthusiast with deep specialization in food & coffee.

Poyraz Özkan

mert_y

Seasoned strategy consultant; executor. BSc in IE Bilkent and MSc in Corp Finance EDHEC. Experiences in Accenture and Akbank. Sports nut.

Mert Yücesoy

IMG_7365

Responsible for your success with Alterna Team. Executive with a decade of experience juggling CRM, pricing, analytics and customer experience. Data science evangelist. Cooking aficionado

Engin Girişgen

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Fresh graduate. BSc in Business at METU and UC Berkeley. Loves pandas and Star Trek.

Oğuz Gençay

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BSc in Computer Engineering. Software Architect of Alterna Team and serial start-up co-founder. Serious foreign markets investor, speaks only in Japanese Yen.

Yusuf Çömez

atahan_a

BSc in Computer Engineering, Yeditepe University. Experienced in MVC, ASP.Net, .Net, Javascript, AmpersandJS, AngularJS. Native Android Mobile application developer in spare time as a hobby. Interested in technology and innovation.

Atahan Altıparmak

hasan_a

Software developer and part-time computer engineering student in Istanbul Technical University. Experiences in Cardtek, AtaOnline. Time traveler.

Hasan Akgün

caglar_g

Leading authority on customer centricity. Serial entrepreneur and founder of Peppers & Rogers Group’s EMEA. Currently CEO at Hürriyet.

Çağlar Göğüş

hamit_h

Seasoned executive and consultant. Previously Managing Partner at Peppers & Rogers. Analytics expert and entrepreneur. Art enthusiast.

Hamit Hamutçu